Frequently asked questions

When you book on this website, you pay 10% less for the same chalet than going through the booking platforms, with no service fees. And you deal directly with us, the owning family.

Yes. Our booking calendar shows the total including every mandatory fee: your stay, the €500 cleaning and linen package and the tourist tax. Nothing is added afterwards.

The €500 package, mandatory for every stay, covers end-of-stay cleaning, bed sheets, household linen and towels, hot tub maintenance and firewood for two fires. We provide cleaning within the limits of normal use of the chalet: beyond 4 hours, €50 per extra hour may be withheld.

The tourist tax is €1.87 per adult per night (2026 and 2027 rate set by the municipality; 3-star furnished rental, including the 10% departmental surcharge; under-18s are exempt). It is added automatically to the total when you book, and we pay it to the municipality.

You pay a 30% deposit when you book and the balance 15 days before arrival. Card payments are processed by Stripe.

Yes. We ask for a security deposit of €1,200, as a card pre-authorisation via tyllt.com (or, as a fallback, an uncashed cheque). We release it no later than one week after your departure if the chalet is left in good order. We never take it in cash.

We prefer to be upfront: Signing the rental contract firmly commits both parties: no cancellation is possible without written agreement. If you withdraw from the stay, the full rent remains due (excluding unused extras). If the chalet is re-let for the same period, the amounts paid are refunded up to the amount of the new booking. We strongly recommend taking out travel cancellation insurance.

Not for tenant risks. We have taken out insurance specific to short-term rentals: you do not need holiday-rental insurance for tenant risks (water damage, fire). However, since a booking is a firm commitment, we strongly recommend travel cancellation insurance.

Stays run Sunday to Sunday in the very high season, Saturday to Saturday the rest of the season. The booking calendar is the reference: it only shows the arrival dates that are actually possible.

Short stays are possible in low-demand weeks: it is our way of making the mountains affordable for as many people as possible. Available stay lengths appear directly in the booking calendar.

We open Chalet Alpina in winter from late November to late April and in summer from mid-June to late August. It is closed between seasons.

You arrive from 4 pm and leave at 10 am. Check-in is self-service, with no appointment needed. On arrival, you collect the key from the key box. You enter and leave only through the garage door: handy for skis and boots, which are stored and dried in the garage.

Before your stay, we answer your questions ourselves. Once you arrive, our concierge team in Les 2 Alpes takes over: they are your point of contact for check-in, housekeeping and any small issue during your stay.

The chalet guide and arrival instructions are sent to you by WhatsApp about 60 days before your stay.

No. We provide bed sheets, household linen and towels; they are part of the €500 cleaning and linen package.

End-of-stay cleaning is included in the package. On departure, at 10 am, we simply ask for: washing-up done and dishwasher emptied, rubbish taken to the bins at the end of the street, sheets stripped from the beds.

Yes, and we would rather be honest about its quality. Wifi is free, provided by a router and repeaters throughout the chalet. The connection is ADSL: fine for browsing and light streaming, but it is not fibre.

Of course. Firewood for two fires is included in the cleaning and linen package; if you would like more, we refill it on request, for €15.

No. The chalet is non-smoking. Parties and noisy night-time activities are not allowed. Thank you for understanding.

The chalet is at 1 rue du Fartail, 38860 Les Deux Alpes, France, in the Alpe de Venosc area, in the upper resort. It is 1 hour to 1 hour 15 minutes’ drive from Grenoble. Before you set off, check the tourist office road conditions and webcams, linked from our Getting here page.

From 1 November to 31 March, the municipality of Les Deux Alpes is subject to the winter equipment requirement: four winter tyres marked 3PMSF, or snow chains or snow socks on board for at least two driving wheels. The areas concerned are signposted. The street is cleared by the municipality, but after heavy snowfall the snowplough cannot reach everywhere straight away. We strongly recommend winter tyres; failing that, all-season tyres at the very least, marked 3PMSF, otherwise chains or snow socks on board.

Yes. The chalet has 3 private parking spaces in front of the chalet and an adjoining lock-up garage with ski storage and boot dryers for the whole group.

Yes. The nearest railway station is Grenoble, about 70 km away; coaches run to the resort (Transaltitude from early December to April, bookable online, and Région Isère coaches all year round, with a change at Le Bourg-d'Oisans). Timetables are on the tourist office website, linked from our Getting here page. Once there, everything is within walking distance: bakery and supermarket 2 minutes away on foot.

Yes, free shuttle buses run every day in winter in the resort; one of their lines serves the Diable lift, less than 300 m from the chalet. From the chalet, though, most things are within walking distance.

Chalet Alpina sleeps a maximum of 15 guests, with 7 bedrooms and 10 rooms over 3 levels and 260 m². The dining room seats 15.

Ground floor: one bedroom with a double bed. First floor: three bedrooms, each with a double bed. Garden level, the children's area: one yellow bedroom with two single beds, one grey bedroom with two single beds, one dormitory with two bunk beds and two single beds.

For after skiing, you will find a hot tub, a sauna, a 25 m² cinema room (Sony home cinema, Epson projector), René Pierre table football, an insert fireplace, a south-facing balcony and a garden of about 100 m².

We have owned Chalet Alpina since summer 2022 and began renovating it in autumn 2022. We still have plans to improve it, one step at a time.

Yes, it is a family chalet. The garden level is designed as a children's area, with three bedrooms, the cinema room and the table football. We provide: high chair, travel cot and baby bath.

Yes, pets are welcome if they are clean and well behaved, at no extra charge.

No. Chalet Alpina is not accessible to people with reduced mobility. If you are unsure for someone in your group, call us on +33 7 81 14 98 54 and we will describe the layout honestly.

Yes: the Diable lift is less than 300 m away on foot (3 minutes); the bottom of the slopes is less than 300 m away on foot (3 minutes), like the Diable lift. The garage has ski storage and boot dryers for the whole group.

Yes: bakery and supermarket 2 minutes away on foot. The nearest bakery is Du blé au pain (190 m, 2 min) and the supermarket is Sherpa (about 200 m).

We work with Firstrax, who offers a negotiated discount for our guests, detailed in our messages before your stay.

By phone on +33 7 81 14 98 54, on WhatsApp at the same number, or by email at [email protected]. Before your stay, we answer your questions ourselves. Once you arrive, our concierge team in Les 2 Alpes takes over: they are your point of contact for check-in, housekeeping and any small issue during your stay.