Rental terms

These terms apply to every rental of Chalet Alpina booked on this website. They supplement the rental contract sent to the guest after booking.

1. Parties and property

The landlord is ALPINA L2A, simplified joint-stock company (société par actions simplifiée) registered under RCS Grenoble 913 278 297. The guest is the person who makes the booking, for themselves and for the people staying with them.

The rented property is Chalet Alpina, 1 rue du Fartail, 38860 Les Deux Alpes, France, a furnished holiday rental let for a short stay, on the dates shown at the time of booking.

Chalet Alpina is a 3-star rated furnished holiday rental under the French classification scheme, no. 03805 038 253 25 0065 (decision of 17 September 2025, valid until 17 September 2030).

Holiday rental registration no.: 38253003815WR.

2. Capacity

The chalet sleeps a maximum of 15 guests. This number may not be exceeded, including for a daytime visit or an evening.

3. Price and mandatory fees

The price of the stay is the one shown by the booking calendar at the time of booking. This total includes every mandatory fee:

• the €500 cleaning and linen package per stay, which is compulsory and covers end-of-stay cleaning, bed sheets, household linen and towels, hot tub maintenance and firewood for two fires;
• the tourist tax, €1.87 per adult per night (2026 and 2027 rate set by the municipality; 3-star furnished rental, including the 10% departmental surcharge; under-18s are exempt), collected on behalf of the municipality.

Firewood beyond the two fires included can be supplied on request, for €15.

4. Payment

A deposit of 30% of the total is paid when booking. The balance is paid 15 days before the arrival date. Payments are made by card, processed by Stripe through the booking software.

5. Security deposit

A security deposit of €1,200 is required for each stay, as a card pre-authorisation via tyllt.com or, failing that, as an uncashed cheque. It is never taken in cash. It is released no later than one week after departure if the chalet is left in good order; otherwise, amounts corresponding to any damage found or to the extra cleaning provided for in section 8 may be withheld.

6. Cancellation

Signing the rental contract firmly commits both parties: no cancellation is possible without written agreement. If the guest withdraws from the stay, the full rent remains due (excluding unused extras). If the chalet is re-let for the same period, the amounts paid are refunded to the guest up to the amount of the new booking.

7. Arrival

Check-in is from 4 pm, on a self check-in basis: the key is collected from the key box, and guests enter and leave only through the garage door, where skis and boots are stored and dried. The chalet guide and arrival instructions are sent to the guest by WhatsApp about 60 days before the stay.

Stays run Sunday to Sunday in the very high season, Saturday to Saturday the rest of the season. The booking calendar shows the available arrival dates and lengths of stay.

8. Departure and cleaning

Check-out is no later than 10 am. Before leaving, guests leave the chalet as follows: washing-up done and dishwasher emptied, rubbish taken to the bins at the end of the street, sheets stripped from the beds.

The end-of-stay cleaning included in the package covers normal use of the chalet, up to 4 hours. Beyond that, each extra hour is charged at €50.

9. House rules

The chalet is non-smoking. Parties and noisy night-time activities are not allowed. Pets are welcome if they are clean and well behaved, at no extra charge. The guest is responsible for all occupants complying with these rules.

10. Insurance

The landlord has taken out insurance specific to short-term rentals, covering tenant risks (water damage, fire): the guest does not need holiday-rental insurance for these risks. Travel cancellation insurance, taken out by the guest when booking, is strongly recommended.

11. Contact

Before the stay, the landlord answers the guest’s questions personally. Once on site, the landlord’s concierge team in Les 2 Alpes takes over for check-in, housekeeping and any small issue. Phone and WhatsApp: +33 7 81 14 98 54. Email: [email protected].